Licensing and support

Simple, transparent licensing for all your needs

The Connect2id server license is perpetual and applies to a single deployed OpenID provider / OAuth 2.0 server, identified by its issuer URL.

Production

To obtain a production license, please contact sales.

Provisions of the production license:

Serve an unlimited number of end-users.
Serve an unlimited number of client applications.
Unlimited server nodes for load balancing and high availability, including multi-datacentre deployments when required.

Testing, evaluation and development

For development, testing, or continuous integration (CI) environments, the Connect2id Server can be used free of charge under the Testing, Evaluation, and Development License included with the download package.

A complementary Docker image is also available for convenience.

Annual support and maintenance plans

	Budget	Business	Enterprise
Maintenance and security updates	✔	✔	✔
New features and upgrades	✔	✔	✔
Prioritise feature requests	-	-	✔
Complete online docs	✔	✔	✔
Connect2id SDK	✔	✔	✔
Open source plugins	✔	✔	✔
SLA issue reaction time *: Critical Medium Low	- - -	4h / 8x5 8h / 8x5 16h / 8x5	2h / 24x7 4h / 8x5 8h / 8x5
Dedicated consulting **: Auth connectors Claims connectors OAuth grant handlers Cluster tuning Security architecture Migration assistance	- - - - - -	4h 4h 4h - - -	4h 4h 4h 4h 4h 4h

^{*^{8x5 is 9:00h to 17:00h Central European Time (CET) on a
business day.}}

^{**^{Additional dedicated consulting can be purchased for each plan.}}

Budget Plan

Includes all maintenance updates and upgrades. Support is available via email, but response and resolution times are not guaranteed.

Business and Enterprise Plans (SLA)

These plans include a Service Level Agreement (SLA) with guaranteed response and resolution times for technical issues, including those requiring a software update.

Business Plan: Suitable for most production deployments with defined SLAs.
Enterprise Plan: Adds faster response times and extended coverage outside business hours for critical issues.

Enterprise subscribers can also:

Prioritise feature requests for future releases.
Gain exclusive insights into emerging industry standards and trends, through Connect2id’s active participation in the OpenID Foundation and IETF working groups.

If the Business SLA fits your needs but you wish to prioritise a particular feature, please contact us.