License and support

One simple license for any production need

Contact sales to purchase a production license for the Connect2id server.

The production license is perpetual, per deployed OpenID provider / OAuth 2.0 server, as identified by its issuer URL.

The license allows you:

• To service an unlimited number of end-users.
• To service an unlimited number of client applications.
• Scale the service for load-balancing and high-availability, and span multiple data centres when necessary.

For development work and CI pipelines the Connect2id server can be used free of charge, as provisioned by the testing, evaluation and development license that comes with the download package. A complementary docker image is also available.

Choose an optimal support and updates plan

Connect2id offers three distinct plans for receiving technical support, maintenance and security updates as well as upgrades that ship new capabilities. The subscription duration for all plans is one year.

The Budget plan provides access to all maintenance updates and all upgrades for the Connect2id server. A response and a resolution time is not guaranteed when submitting a technical question or an issue. By choosing this plan you can save money by relying on the available online documentation, which is comprehensive, reliable and receives frequent updates.

The Business and Enterprise plans come with an SLA that defines response and resolution times for support questions and technical issues encountered in your deployment, including issues that may require a software update. The Enterprise plan has shorter response times and includes support outside of business hours for critical issues.

Customers on the Enterprise plan receive priority on feature tickets. If the Business SLA is sufficient for your production needs but you wish to prioritise a certain feature ticket, contact us.

As an Enterprise subscriber you can also benefit from our insights into key industry developments through our participation in the working groups at the OpenID Foundation and the IETF.

Overview of the available Connect2id server support plans:

	Budget	Business	Enterprise
Support channels	email	email	email + phone
Complete online docs	✔	✔	✔
Connect2id SDK	✔	✔	✔
Starter open source claims connectors	✔	✔	✔
Starter open source OAuth grant handlers	✔	✔	✔
Sample open source plugins	✔	✔	✔
SLA issue reaction time *: Critical Medium Low	- - -	4h / 8x5  8h / 8x5 16h / 8x5	2h / 24x7 4h / 8x5  8h / 8x5
Dedicated consulting **: Auth connectors Claims connectors OAuth grant handlers Cluster tuning Security architecture Migration assistance	- - - - - -	4h 4h 4h - - -	4h 4h 4h 4h 4h 4h
Feature request priority	-	-	✔

^{* 8x5 means 9:00h to 17:00h Central European Time (CET) on a business day.}

^{** Additional dedicated consulting can be purchased for each plan.}